SpeedFerries Terms & Conditions

1. Definitions
2. General
3. Booking Data
4. Booking Confirmation
5. Data Protection
6. Specific Ticket Types
7. Fees & Supplements
8. Cancellations and No Show Policy
9. Disabled Passengers
10. Check-in
11. Travel Documentation & Personal Identification
12. Refusal to Permit Onboard
13. Animals
14. Liability and Insurance
15. The Athens Convention
16. Law and Jurisdiction
17. Onboard Safety
18. Changes to Schedule
19. Third Party Rights
20. Amending and Booking Online
21. Travel Insurance
22. Foot Passengers

1 Definitions

"You", "your", "yourself" and "Passenger" means any person, except members of staff, carried or to be carried in a vessel with our consent

"We", "our", "ourselves" and "us" means SpeedFerries Ltd

"Journey" means a single Channel crossing from one port to another port

“Booking” means a booking made by you for the purchase of a crossing and which is accepted by us in accordance with these Terms and Conditions

“Booking Number” means the number you are given by us to identify each crossing reservation made by you which is confirmed by us

“Luggage” and “other goods” means your personal property accompanying you in connection with your trip

“Vehicle” means the functional motor vehicle which you have booked to be carried on our vessel

“Vessel” means the ferry in which you and your vehicle will be carried

“Multi-Ticket” means individual tickets/elements of a SuperVoucher Ticket

2 General

2.1 Every booking made via SpeedFerries website or Call Centre is a binding and enforceable legal contract of carriage between you and SpeedFerries. That contract is subject to certain Terms and Conditions and by booking with us (whichever means you use), you accept those Terms and Conditions.

2.2 We strongly recommend you do not make any booking until you have familiarised yourself with our Terms and Conditions which are set out below.

2.3 All passengers, their luggage, other goods and vehicles are carried in accordance with these Terms and Conditions. You will also find copies displayed in full at SpeedFerries’ offices and onboard the SpeedFerries’ vessel.

2.4 Please note that our contract of carriage with you is expressly subject to:

• these Terms and Conditions
  
  
• the provisions of any legislation compulsorily applicable to the carriage of passengers from and to ports in the European Union
  
  
• the Athens Convention (15) which, so far as not otherwise compulsorily applicable to the carriage of passengers, is hereby incorporated into and forms part of the contract of carriage
  
  
• your attention is particularly drawn to the exemptions and limitations on liability set out under the headings "Liability, Insurance and Vehicle Insurance", (14)

3 Booking Data

3.1 To complete a booking transaction you will need to submit your name, sex and age group, your vehicle registration number, your credit card details and the name, sex and age group of all passengers travelling in the vehicle. In making a booking you warrant that you are at least 18 years of age: anyone under 18 years of age may be booked by a parent or guardian.

3.2 Please note that there are certain vehicles which cannot be accommodated onboard our vessel (16.3) and that each booking is issued for a specific vehicle.

3.3 As SpeedFerries is legally required to produce an accurate passenger list, you are obliged to inform SpeedFerries about any subsequent changes in the information initially submitted no later than at the time of check-in.

4 Booking Confirmation

4.1 Please note that no paper tickets will be issued as we operate a ticket less service.

4.2 If you are booking online, you will receive a confirmation email with a Booking Number. This email will be sent to the email address entered during the booking. Your Booking Number will also be displayed on screen upon the completion of the online booking procedure.

4.3 When you make your booking through the Call Centre, you will be given a Booking Number on the phone.  If you require a written confirmation, a confirmation letter will be sent to an email address of your choice.

5 Data Protection

5.1 The information that you submit to us, including your personal and financial information, is transmitted in encrypted form. This ensures that all information is encoded so as to allow it to be securely transferred across the Internet. Your details will be kept in our system until travel has been completed.

5.2 Should you wish to receive occasional news, information and updates from SpeedFerries about our services and other special offers which we think may be of interest from time to time, please fill in the form, which will appear if you click the “Contact” button followed by “News Mail”.

5.3 SpeedFerries do not share its customer data with any third parties

6 Specific Ticket Types

6.1 Former SuperVoucher and FLEX Voucher

In relation to a restructuring of the overall ticket system the former SuperVoucher has been re-placed by the FLEX Voucher as of September 2007. Voucher tickets originally booked as SuperVouchers have been automatically upgraded to include all additional features of the FLEX Voucher.

• The FLEX Voucher (SuperVoucher) is valid for travel for two years after purchase for any vehicle type. Vouchers or parts hereof that have not been used for travel by the end of this period will expire and travel will be refused
  
  
• There are no restrictions on the duration of stay or sailings subject to space availability for the FLEX ticket category
  
  
• Within 24 hours of purchasing a FLEX Voucher, the customer will receive an e-mail containing of reference numbers and security codes for the individual bookings, which can be accessed via the online Manage Booking service
  
  
• These bookings are temporarily placed on a “dummy date” - the 25 December, but must be transferred to an actual sailing within the validity period.  Please note that there are NO sailings on the 25 December as the port of Dover is entirely closed on this date
  
  
• No fee applies when a Voucher ticket is activated online for a specific departure. Should a customer choose to use the Customer Service Centre for activating a Voucher ticket a handling fee will apply
  
  
• Should a fixed reservation later be amended to another date or time, an amendment fee will apply. The fee for amending online is always lower than the fee applied by the Customer Service Centre
  
  
• All Voucher tickets must be activated prior to travel time. If an open date Voucher ticket has to be activated during check-in a handling fee will be applied
  
  
• As of 5 October 2007 the FLEX Voucher tickets are automatically issued as a series of one-way trips. FLEX Voucher holders can request single trips be paired as returns by contacting the Customer Service Centre by email immediately after purchasing the voucher
  
  
• For FLEX Vouchers purchased after 5 October 2007, both legs of a return journey must be activated at the same time
  
  
• Note that the lead name and vehicle details will remain on the ‘mother’ booking of the FLEX Voucher (SuperVoucher), and in accordance to our amendment policy, it is NOT possible, under any circumstances, to amend both the lead passenger name and the vehicle, on subsequent Voucher tickets
  
  
• The FLEX Voucher cannot be used for commercial traffic

6.2  Off-Peak Voucher

• The Off-Peak Voucher is valid for travel for two years after purchase for any vehicle type. Vouchers or parts hereof that have not been used for travel by the end of this period will expire and travel will be refused
  
  
• The Off-Peak Voucher can be used for travel on any sailing Monday through Thursday within the specified off-peak periods.
  
  
• An Off-Peak Guide will be available on SpeedFerries’ website on a rolling 12 months basis
  
  
• Within the validity periods there are no restrictions on the duration of stay, but bookings are subject to space availability for the FLEX ticket category
  
  
• Within 24 hours of purchasing an Off-Peak Voucher, the customer will receive an e-mail containing reference numbers and security codes for the individual bookings, which can be accessed via the online Manage Booking service
  
  
• These bookings are temporarily placed on a “dummy date” - the 25 December - but must be transferred to an actual sailing within the validity period.  Please note that there are NO sailings on the 25 December as the port of Dover is entirely closed on this date
  
  
• No fee applies when a Voucher ticket is activated online for a specific departure. Should a customer choose to use the Customer Service Centre for activating a Voucher ticket a handling fee will apply
  
  
• Should a fixed reservation later be amended to another date or time, an amendment fee will apply. The fee for amending online is always lower than the fee applied by the Customer Service Centre
  
  
• All Voucher tickets must be activated prior to travel. If an open date Voucher ticket has to be activated during check-in a handling fee will be applied
  
  
• All Off-Peak Voucher tickets are automatically issued as a series of one-way trips.
  
  
• Note that the lead name and vehicle details will remain on the ‘mother’ booking of the Off-Peak Voucher, and in accordance to our amendment policy, it is NOT possible, under any circumstances, to amend both the lead passenger name and the vehicle, on subsequent Voucher tickets
  
  
• The FLEX Voucher cannot be used for commercial traffic

6.3 PREMIER Ticket

• A PREMIER Ticket is valid for 12 months from the date of your originally booked travel date
  
  
• A PREMIER Ticket is amendable subject to an amendment fee.  You will be required to pay the balance if you amend your ticket to a more expensive fare or if you change your vehicle type to a larger vehicle category. It is NOT possible, under any circumstances, to amend both the lead passenger name and the vehicle
  
  
• You are required to notify us if your vehicle or passenger list changes – there is no amendment fee for this online.  Any amendments made via the Call Centre are subject to an amendment fee
  
  
• Priority Loading is included with the PREMIER Ticket
  
  
• PREMIER Ticket holders have use of the exclusive Premier Lounge with seat service, where they will receive a complimentary beverage, pastry and newspaper   

You are required to check-in 30 minutes prior to your scheduled departure.  Failure to check-in on time forfeits your reserved place on the sailing and you maybe put on standby

6.4 FLEX Ticket

• A FLEX Ticket is valid for 6 months from the date of your originally booked travel date
  
  
• A FLEX Ticket is amendable subject to an amendment fee.  You will be required to pay the balance if you amend your ticket to a more expensive fare or if you change your vehicle type to a larger vehicle category. It is NOT possible, under any circumstances, to amend both the lead passenger name and the vehicle
  
  
• You are required to notify us if your vehicle or passenger list changes – there is no amendment fee for this online.  Any amendments made via the Call Centre are subject to an amendment fee
  
  
• You are required to check-in 30 minutes prior to your scheduled departure.  Failure to check-in on time forfeits your reserved place on the sailing and you maybe put on standby

6.5 BASIC Ticket

• A BASIC Ticket is valid for the booked travel dates and times ONLY
  
  
• A BASIC Ticket is non-amendable and non-transferable.  The booked departure can not subsequently be changed
  
  
• You are required to notify us if your vehicle or passenger list changes – a Call Centre amendment fee of £15 will be charged - It is NOT possible, under any circumstances, to amend both the lead passenger name and the vehicle
  
  
• Check-in for travel on a BASIC Ticket must take place no later than 45 minutes prior to scheduled departure time. Should a customer fail to check-in in time for the booked journey on a BASIC Ticket the booking will be lost. No transfers or refunds will be made

6.6 Celebration Ticket

• A Celebration Ticket must be booked as a return ticket and is valid for travel for 12 months from the date of purchase. There are no restrictions on the duration of stay or sailings, subject to space availability. No fee applies when you activate an open ticket for a specific departure, but should you later wish to change a fixed reservation a change of booking fee will apply
  
  
• An open Celebration Ticket is placed temporarily on 25 December. However, the booking must be transfered from 25 December to an actual sailing and used for travel within the validity period.There are NO sailings on 25 December. The port of Dover is completely closed on Christmas day
  
  
• The Celebration Ticket is not available for large cars, trailers and motorcycles

6.7 The 36-Hour Ticket

• Should a customer fail to check-in on time for the booked return journey, the booking can be transferred to a later departure subject to space availability so long as the stay does not exceed the 36-hour limit.
  
  
• A standard change of booking fee and any possible increase in price for the new 36-hour departure will be payable to SpeedFerries
  
  
• If both legs of a 36-Hour Ticket are not used, the fare for the outbound journey will be recalculated according to price for that departure on the day of travel. SpeedFerries reserves to right to charge the difference, plus the standard change fee, directly from the customer’s credit card in retrospect
  
  
• The 36-Hour ticket is sold at a reduced rate and therefore considered a special offer. According to SpeedFerries general policies, one special offer cannot be used in conjunction with any other special offers

6.8 The DayTrip Ticket

• Should a customer fail to check-in on time for the booked return journey, the booking can not be transferred to a later departure
  
  
• Both legs of a DayTrip Ticket must be used within the same calendar day
  
  
• If both legs are not used, the fare for the outbound journey will be recalculated according to price for that departure on the day of travel. SpeedFerries reserves to right to charge the difference, plus the standard amendment fee, directly from the customer’s credit card in retrospect
  
  
• Subject to availability, only on the originally booked day of travel, a DayTrip Ticket can be moved to another sailing time on the same day. It must still be possible to complete both legs within the same calendar day
  
  
• The DayTrip ticket is sold at a reduced rate and therefore considered a special offer. According to SpeedFerries general policies, one special offer cannot be used in conjunction with any other special offers

6.9  The SuperTicket

• The SuperTicket™ is a flexible campaign ticket with a fixed price for a standard car + 5 passengers. If so specified in the promotional material for the individual campaign, the SuperTicket may be valid for other vehicle types for an additional supplement
  
  
• The SuperTicket can be amended an unlimited number of times to any departure within the validity period (see below) subject to FLEX ticket availability and an amendment fee for each change
  
  
• The SuperTicket can be booked either for specified dates or as an open ticket
  
  
• The open SuperTickets are placed on ficticious sailings on 25 December* and must be transferred to actual departure times before travel is commenced
  
  
• The transfer of an open SuperTicket to actual travel dates is free of charge, whereas any subsequent change in travel time is subject to an amendment fee
  
  
• The SuperTicket has a fixed validity period specified in the promotional material and indicated below. Any unused ticket will expire by that date
  
  
• SuperTickets™ are for private and non-commercial use only
  
  
• If not otherwise stated SpeedFerries standard Terms and Conditions apply

*There are no actual sailings on 25 December

SuperTickets issued between 7 December and 19 December 2007 will be valid for travel from 1 February 2008 to 31 December 2008

SuperTickets sold between 22 December 2006 and 3 January 2007 will be valid for travel from 9 January 2007 to 31 December 2007

SuperTickets issued between 28 November and 12 December 2006 will be valid for travel from 8 January 2007 – 31 December 2007

SuperTickets issued between 12 October and 25 October 2006 will be valid for travel from 1 November 2006 to 30 October 2007

SuperTickets issued between 8 and 18 September 2006 will be valid for travel from 12 September 2006 to 12 September 2007

SuperTickets issued between 11 August and 22 August 2006 will be valid for travel from 12 September 2006 to 12 September 2007

7 Fees & Supplements

Fees, Supplements and Charges

The below services are charged according to the tariffs in force at the time the service is provided and will be payable upon service provided.

Please consult the Help & Info section on www.speedferries.com for the actual tariffs in force at any specific time.

7.1 Booking Fee

SpeedFerries offer an online booking service via the website www.speedferries.com, which is free of charge. Should a customer wish to make a booking via the Customer Service Centre a booking fee will be charged in addition to the ticket price.

7.2 Change of Booking Fee

With the exclusion of the BASIC ticket and certain promotional ticket types, SpeedFerries' tickets can be amended up to 2 hours before the booked departure. Certain changes are free of charge, whereas others - such as change in travel time - are always subject to a fee. Please note that a difference in price will be payable if a ticket is transferred to a departure, which carries a higher price.

• Changing a booking online
  Amendable tickets can be changed online via SpeedFerries’ Manage Booking service up to 2 hour prior to departure. Apart from change in travel time, which is always subject to a fee, no change of booking fee is applied for adjusting passenger or contact details, adding pets or changing vehicle type
  
  
• Changing a booking via the Customer Service Centre
  Amendable tickets can be changed via SpeedFerries’ Customer Service Centre. All changes made this way are subject to a change of booking fee, which at any time will be higher than the fee paid for the same change carried out online

7.3 Parking a Booking

If a customer, who holds an amendable ticket, is prevented from traveling on the booked departure and is at the time unable to indicate an alternative travel date, the booking can be put on hold for 6-12 months depending on ticket type. The customer must notify SpeedFerries’ Customer Service Centre or Check-in no later than 2 hours prior to the booked departure. This service is subject to a fee, which will be charged when the booking is put on hold. When the ticket is re-activated via SpeedFerries’ Customer Service Centre an additional amount may be payable, if the ticket is transferred to a departure that is more expensive that the original departure.

7.4 Extra passenger supplement

• Prior to arrival at the port of departure the customer must make sure that the number of passengers registered on the booking corresponds to the number of people traveling. With the exception of the BASIC ticket passenger number and details can be changed online free of charge and via the Customer Service Centre for a Change of Booking fee up to 2 hours prior to departure
  
  
• Adjustments to the passenger list, which will have to be made during check-in will be subject to standard Change of Booking fee charged by the Customer Service Centre.
  If the total number of passengers exceeds the maximum limit for the vehicle type registered on the booking a fee per each extra passenger will be charged
  
  
• The maximum for the largest vehicle type must never be exceeded
  


• Addition of passengers after the initial booking has been made is always subject to availability regardless of the maximum allowance for the booked vehicle type

7.5 Change of vehicle category

• It is possible to change the vehicle on the booking once online without any extra charge if the new vehicle falls within the same category. If the change is to a larger vehicle category, a price difference will be payable.  Please note, that if the vehicle is changed, the lead passenger cannot subsequently be changed on the same booking
  
  
• If during check-in a vehicle is found exceed the limits for vehicle type registered on the booking, the vehicle will subject to availability be upgraded to the correct category. This is subject to a difference in price as well as a change of booking fee
  
  
• Prior to travel a vehicle can subject to availability be upgraded to the correct category via the online Manage Booking service. In this case only the price difference will be payable
  
  
• If a vehicle exceeds any of the maximum limits for the largest vehicle type, the customer will be prevented from traveling. The booking will be cancelled and 50% of the ticket price refunded to the customer. Fees paid are non-refundable

7.6 Pets

Traveling with a pet under the Pets Travel Scheme is subject to a suppliment of £15 per pet per crossing. We do not charge for Assistance Dogs.

8 Cancellations and No Show Policy

As a general rule, bookings are for a specific date and once confirmed cannot be cancelled and consequently no refunds will be made

9 Disabled Passengers

9.1 We welcome disabled passengers on our service and make every practicable effort to make the journey as easy as possible for you if you have a disability affecting your mobility or other special needs. However we have only limited facilities for wheelchair users so we need to know in advance to make appropriate arrangements. Consequently wheelchair users may only make a booking through the Call Centre. These calls are not subject to the Call Centre booking fee.

9.2 Please be aware that the Call Centre staff may ask that you check-in up to one hour before your scheduled departure to allow the loading staff to place your vehicle close to the wheelchair access. As facilities for wheelchair users are limited, it is a good idea to make a reservation well in advance of planned travel.

9.3 Passengers with other disabilities should contact the Call Centre if they have special requirements or might need special assistance in an emergency situation.

10 Check-in

10.1 Check-in must take place in accordance to the booking conditions of your ticket type but never within 30 minutes and no earlier than 2 hours before scheduled departure time (please note that all times stated are local). SpeedFerries will carry no responsibility for passengers failing to meet departure time on this account.

10.2 SpeedFerries reserves the right to sail 15 minutes before or after the scheduled sailing time.

11 Travel Documents and Personal Identification

All passengers including children and infants must posses valid travel documentation. For citizens of the European Union and certain other European states this means a valid, current passport which must be valid for the intended duration of your trip. Non-EEA citizens may have to obtain additional travel documents such as visas etc. and/or complete immigration forms at the port of entry or departure. It is the passenger’s own responsibility to be acquainted with the relevant rules and regulations in force at the time of travel. SpeedFerries accepts no liability in relation to passengers who are prevented from travelling on their booked sailings due to delays arising from the inadequacy of travel documents and any such event will count as a no-show.

12 Refusal to Permit Onboard

12.1 SpeedFerries staff is entitled to search passengers and/or their luggage and goods travelling with them to ascertain whether there are any persons onboard not entitled to travel or any articles of a prohibited nature. You hereby agree on your behalf and on behalf of all travelling with you to allow such search upon being requested by the Master of the vessel or other authorised personnel or agents of SpeedFerries to do so.

12.2 SpeedFerries may further refuse to permit onboard any items which in its reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character.

SpeedFerries reserves the right to refuse to allow onboard any passenger who:

• is in possession of any goods which SpeedFerries is prohibited by law from carrying on board: these include household pets or other animals on sailings into the United Kingdom (this does not include pets travelling under the Pets Travel Scheme), any dangerous, explosive, radioactive or noxious articles or substances, contraband, arms, ammunition, or articles or substances of a dangerous nature or such as to endanger the health or safety of other passengers
  
  
• who refuse to submit himself or herself or his or her vehicle, luggage or goods to a search when requested to do so or to follow the instructions of SpeedFerries personnel or agents or of personnel or agents of the port
  
  
• is in the opinion of SpeedFerries under the influence of alcohol, seriously ill or suffering from infectious disease or who is behaving in such a manner as to be undesirable or to constitute a threat to the safety or comfort of other passengers or staff

12.3 In the event of refusal of permission to board under this provision, no refund of the fare or other charges is payable. SpeedFerries will in addition have an absolute discretion to jettison, land, destroy or render innocuous any such goods as described above.
 
12.4 It is not permitted to carry petrol/diesel other than that within your vehicle petrol tank. Portable reserve containers are not permitted under any circumstances and will be confiscated at the port for disposal.

12.5 Propane and Butane can only be carried in your vehicle if in tanks of up to 2.5kg. Containers that exceed 2.5kg are not permitted under any circumstances and will be confiscated at the port for disposal.

13 Animals

13.1 SpeedFerries is able to carry pets, which are eligible to travel under the Pets Travel Scheme. Only cats and dogs can travel under this program and SpeedFerries does not accept any other animals on board SpeedOne. All pets must be declared and registered on the booking prior to travel. In case an attempt is made to carry an undeclared animal, SpeedFerries staff can refuse to let the passenger travel without being liable to pay any subsequent compensation.

13.2 Passengers carrying a pet under the Pets Travel Scheme are solely responsible for having the correct documentation in place. SpeedFerries will not be liable for any loss or inconvenience related to planned travel being delayed or prevented due to your pet failing the checks under the Pets Travel Scheme.

13.3 Animals will have to remain in the vehicles during the crossing. It is the responsibility of the owner to make sure that the animal is healthy and fit to travel under these circumstances.

14 Liability, Insurance and Vehicle Insurance

We take every reasonable care to ensure a good service to our passengers, but just occasionally things may go wrong. The following terms are important as they have the effect of limiting or excluding SpeedFerries legal liability in some cases. You are strongly recommended to take out additional insurance to cover against any excluded loss or damages or any loss or damages above the relevant limits.

15 The Athens Convention

15.1 The Athens Convention is an international convention relating to the Carriage of Passengers and their Luggage by Sea done in Athens on 13 December 1974, as enacted in the United Kingdom and France, together with any modifications to it.

15.2 The Athens Convention limits a ferry operator's liability for death or personal injury or loss of or damage to luggage (which includes a vehicle) and makes special provision for valuables.

15.3 The Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to the Carrier:

15.4 in the case of apparent damage, before or at the time of disembarkation or redelivery

15.5 In the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place

15.6 The Athens Convention provides that any action for damages arising out of the death of or personal injury to a passenger or for the loss or damage to luggage shall be time-barred after a period of two years. That means you must issue legal proceedings within that period in case of dispute.

15.7 In no case will SpeedFerries be liable for any indirect or consequential losses or damage however arising whether in tort, contract, breach of statutory duty or otherwise caused by any act or default or breach by SpeedFerries, including without limitation any delay, inconvenience, lost profits, lost business opportunity and expenditure. For the avoidance of doubt, SpeedFerries will not be liable to you for any costs associated with any additional waiting time, or any other consequences of delay (including financial consequences and loss of business) if you miss your booked crossing.

15.8 Passengers are strongly recommended to take out insurance to provide protection against delays, loss or damage to personal effects, vehicles and other property as well as medical cover and vehicle breakdown insurance and personal travel cover for cancellation of journey for reasons beyond your control

16 Law and Jurisdiction

16.1 When you book with us your contract is governed by English law. In the unfortunate event a dispute arises English courts will have jurisdiction (subject to your right as a consumer to opt for the jurisdiction of your domicile as you are entitled to do under the relevant law). Please note that if you are domiciled in Scotland or Northern Ireland you have the right to use the courts of those jurisdictions.

16.2 Conditions of Carriage and Operator’s Responsibility

16.3 For technical and operational reasons SpeedFerries is unable to accept foot passengers.  Because of the interior configuration of the ship SpeedFerries can only accommodate standard cars, vans, motorhomes and trailers up to a certain size:

• A standard car is defined as a car no higher than 1.85 m and no longer than 5.0 m
  
  
• Vans, motorhomes or vehicle + trailer must not be higher than 2.90 m, no longer than 7.0 m
  
  
• No vehicle or attachment may be wider than 2.0 m
  
  
• Please note that the limitations on vehicle size indicated above include any objects attached to the vehicle such as roof racks and boxes, ski boxes, bicycles etc.
  
  
• The total weight of any vehicle must not exceed 3.5 tonnes
  
  
• If you book a vehicle, which exceeds these measurements, SpeedFerries check-in staff has the right to refuse to allow you on board the vessel
  
  
• If you book a vehicle exceeding these measurements, no claims for any possible damage or loss can subsequently be made against SpeedFerries
  
  
• All vehicles must be functional

17 Onboard Safety

17.1 For safety reasons, passengers are strictly prohibited from staying in their cars during the crossing and there will be no access to the car deck during the crossing. Smoking on the car deck is strictly prohibited at all times. In the interest of passenger comfort a no smoking policy operates in the passenger lounges, so smoking is only allowed on the outside decks.

17.2 During the crossing you must follow the safety rules you will find posted on notices in the passenger lounges and you must always follow any safety instructions given to you by SpeedFerries personnel and agents including members of the deck and cabin crew.

18 Changes to Schedule

SpeedFerries reserves the right to postpone or cancel any sailing without prior notice in response to any event or situation which it could not reasonably have foreseen or which was not within its reasonable control. SpeedFerries will not be liable to you in such circumstances.

18.1 SpeedFerries has the right at its sole discretion and without any liability to any passenger to depart from the scheduled sailing or itinerary, to delay, advance or cancel any sailing, to omit or change ports of call, to arrange for substantially equivalent transportation by another vessel and/or by another means of transportation, to require any passenger to disembark from the vessel temporarily or permanently, to tow or to be towed or to assist other vessels or to perform any similar act, which in the sole judgement and discretion of SpeedFerries and/or the Master is justified on grounds of safety or security.

19 Third Party Rights

If you make a booking on behalf of one or more persons, you confirm and that you have their permission to make the booking on their behalf and that they agree to these Terms and Conditions and you will be liable to us for any loss, damage or expense incurred by SpeedFerries if this confirmation is wrong. In all other respects, a person who is not a party to this contract may not enforce or otherwise have the benefit of any provision of this contract under the Contracts (Rights of Third Parties) Act 1999.

20 Amending a Booking Online

20.1 Certain ticket types can be changed via SpeedFerries online amendment service or the Call Centre. Whereas changes made via the online service are generally free of charge (see 19.2), a fee applies if the service is provided by the Call Centre - unless this concerns an adjustment of the passenger list.>

20.2 A transfer of travel time is always subject to an amendment fee and if the new departure has a higher price than the departure originally booked, the difference will be payable in addition to any fee. Please be aware that if the new departure has a lower price than the original departure, no refunds will be made.

20.3 Tariffs may be subject to changes at any time and without prior notice and in accordance with SpeedFerries’ general pricing policy, there is a discount for using the internet.

20.4 Changes to an existing booking will be charged according to the tariff in force at the time, when the change, not the booking, is made. If more changes are made simultaneously only the highest fee will be charged.

20.5 Please be aware that all changes are subject to availability and that no capacity or service is booked on any departure until (1) a payment transaction has been successfully  completed or (2) the new booking details are confirmed at the end of the amendment procedure.

20.6 This means that on very rare occasions the last available space may be booked by another customer during the amendment procedure although it appeared to be available, when the customer initiated the amendment procedure.

20.7 As a low cost operator SpeedFerries upholds a no cancellation and no refund policy, which means that items once booked cannot be cancelled and refunded which applies to the online amendment service as well as the Call Centre.

20.8 Please note that booking numbers and security codes are strictly personal and should be treated with care as the customer will be responsible for changes made to a booking via the online amendment service.

21 Travel Insurance

21.1 The specific Terms and Conditions for SpeedFerries Travel Insurance form an integral part of SpeedFerries Standard Terms and Conditions. If you are buying a travel insurance product via SpeedFerries booking pages you automatically accept the specific Terms and Conditions once you confirm you have read, understood and accepted SpeedFerries standard Terms and Conditions.

21.2 Please ensure you read the Terms and Conditions applicable to your Travel Insurance carefully. For full details please read our Terms & Conditions Document (pdf).

21.3 Please be aware that according to FSA regulations you may cancel a purchased insurance within 14 days, provided travel has not commenced.

21.4 You will receive an email confirmation and full policy wording within 24 hours. In the meantime the registration of an insurance purchase on your SpeedFerries booking confirmation is sufficient documentation of cover for travel purposes.

22 Foot Passengers

SpeedFerries offers a limited number of foot passenger spaces on selected sailings. Passengers wishing to travel this way must make a valid booking via the website or Customer Centre, prior to arriving at the port, as persons without pre booked reservations will not be accepted due to security regulations imposed by UK authorities.

Babies are free of charge, but must be registered on the booking. They are not entitled to a separate seat in the port shuttle bus.

Each traveling party must include at least 1 adult aged 18 years or over. SpeedFerries is not able to offer pets travel in combination with foot passenger bookings.

Foot passengers must arrive at the appropriate meeting area outside the gates of the port of departure no later than 45 minutes prior to the scheduled departure time.  

Each person can bring a max of 1 suitcase/backpack + 1 piece of hand luggage, but under no circumstances will a person be allowed to take more luggage than they can carry themselves.

Foot passenger bookings are non-amendable in all circumstances.

Apart from what is outlined above and any sections specifically related to vehicles, SpeedFerries Standard Terms and Conditions apply.